Flu on Call™ is a joint initiative between NACCHO, the Centers for Disease Control and Prevention (CDC), the Association of State and Territorial Health Officials (ASTHO), the American Association of Poison Control Centers (AAPCC), United Way 2-1-1 (2-1-1), the Council of State and Territorial Epidemiologists (CSTE), and other partners. Flu on Call™ is a national network of telephone triage lines for use during a severe pandemic. Flu on Call™ centers include existing 2-1-1 and poison control centers. Under Flu on Call™, clinicians use a medical protocol approved by CDC and the state health department to assess the health status of callers and help callers determine the most appropriate site for their care. Flu on Call™ clinicians may provide medical advice and, when appropriate, provide access to antiviral medications. The Flu on Call™ capability is designed to reduce surge on medical facilities and increase the public’s access to antivirals during a severe pandemic.
How It Works: Click here for the full infographic.
Pilot Sites:
2015-2016 Pilot Sites
Additional Resources:
- The Role of State and Local Public Health in Flu on Call™
- Flu on Call™ FAQs
- Koonin LM and Hanfling D. (March 2013). “Broadening Access to Medical Care during a Severe Influenza Pandemic: The CDC Nurse Triage Line Project.” Biosecur Bioterror. 11(1):75-80.
- Fain BA, Koonin L, Stoto MA, Shah UA, Cooper SR, Piltch-Loeb RN, Kellermann AL. (Jan/Feb 2014). “Facilitating Access to Antiviral Medications and Information during an Influenza Pandemic: Engaging with the Public on Possible New Strategies.” Biosecur Bioterror. (1):8-19.
- Spaulding AB, Radi D, Macleod H, Lynfield R, Larson M, Hyduke T, et al. (Sep/Oct 2012). “Design and Implementation of a Statewide Influenza Nurse Triage Line in Response to Pandemic H1N1 Influenza.” Public Health Rep. 127(5):532-40.
For more information, please contact:
Erin Roberts, MPH
Program Analyst
Environmental Health, Pandemic & Catastrophic Preparedness
202-507-4280
eroberts@naccho.org
Andrew Roszak, JD, MPA
Senior Director
Environmental Health, Pandemic & Catastrophic Preparedness
202-471-1205
aroszak@naccho.org